FAQs

📦 Order, Shipping & Guarantee

Q1: What form of roses do you primarily offer?

A: We primarily offer healthy Potted Roses to ensure the plants have complete root systems and soil, maximizing their chance of survival and strong growth upon arrival. We may offer high-quality Bare Root stock during specific seasons. Please refer to the individual product descriptions for confirmation.

Q2: How is shipping calculated? Do you offer free shipping?

A: Shipping is calculated based on the weight of your order and the destination zone. Yes, we offer Free Shipping on orders over  $99.When your cart total reaches the minimum threshold, the free shipping option will automatically appear at checkout.

Q3: How long will it take for my order to ship?

A: We require 3–5 business days for order processing, final health checks, and professional packaging. Once shipped, delivery usually takes 2–7 business days, depending on your location. Tracking information will be sent to you via email.

Q4: What if my rose arrives damaged during transit?

A: We take every measure to ensure safe transit. If your rose arrives severely damaged or in unacceptable health, please contact us within 48 hours of delivery with clear photographs. We will review each request on a case-by-case basis and offer a refund or replacement.

Q5: Can I cancel or modify my order?

A: Orders cannot be canceled or modified once they enter the "Processing" status, as we immediately begin preparing the plants for shipment and scheduling logistics. Please confirm your order details carefully before checkout.

🌷 Product & Care Guide

Q6: What should I do immediately after receiving my roses?

A: Unpack your roses immediately and inspect the plants. If the soil is dry, water them thoroughly. Place your rose in a shaded, ventilated area for 3–5 days for acclimatization before transplanting or moving them to their permanent spot.

Q7: What climate are your roses best suited for?

A: Our garden roses are chosen to thrive in various temperate climates. You can find the specific Hardiness Zone for each variety on its product page. Please select varieties that match your local growing conditions.

Q8: What is the correct way to water my roses?

A: The best principle is "Water thoroughly when the topsoil is dry." Ensure you water until excess water drains from the bottom of the pot. Roses require more water during the summer and blooming periods, but less frequently during winter dormancy.

Q9: Do roses need fertilizer, and how often?

A: Yes, roses are heavy feeders. We recommend applying a balanced, slow-release fertilizer or a dedicated rose food every 4–6 weeks during the growing season (Spring to Autumn). Stop fertilizing during the winter dormancy period.

Q10: What are common rose pests and diseases, and how do I treat them?

A: Common issues include Aphids, Spider Mites, Black Spot, and Powdery Mildew.

  • Pests: Can often be controlled by rinsing with strong water spray or using mild insecticidal soap.

  • Diseases: May require professional fungicide treatment. Good air circulation is the best preventative measure.

🌐 Account & Offers

Q11: How do I use my new customer 10% discount code?

A: If you subscribe to our newsletter, you will receive a 10% discount code (e.g., WELCOME10) via email. Enter this code in the discount field during checkout and click "Apply" to redeem your savings.

Q12: What if I forget my password?

A: On the login page, click "Forgot Password." Enter your registered email address, and we will send you a link to reset your password.

Q13: How can I contact you?

A: If you can't find the answer you need here, please feel free to email us at support@hanaleafora.com or use the contact form located at the bottom of our website.